Refund Policy

At Max Dail A Bottle Toronto, we strive to provide excellent service and ensure customer satisfaction. Our Refund Policy outlines the circumstances under which refunds may be processed. Please review the policy carefully before placing your order.

1. Cancellations

  • Orders can be canceled within 5 minutes of placement by contacting customer service.
  • If the order has already been dispatched, cancellations will not be accepted, and no refund will be issued.

2. Refund Eligibility

Refunds may be issued under the following conditions:

    • Incorrect items were delivered.
    • Items delivered were damaged or defective.
    • Delivery did not meet the specified timeline (e.g., delivery delayed by more than 2 hours, barring unforeseen circumstances like severe weather or traffic).

3. Non-Refundable Circumstances

Refunds will not be provided for the following:

    • Orders rejected due to invalid or missing ID upon delivery.
    • Unsuccessful deliveries due to incorrect address or absence at the delivery location.
    • Orders canceled after dispatch.

4. Refund Process

  • To request a refund, contact our customer support team within 24 hours of delivery.
  • Proof of the issue (e.g., photos of damaged items or incorrect delivery) must be provided.
  • Refunds will be processed within 5-7 business days after approval.

5. Payment Method

Refunds will be issued to the original payment method used for the order (e.g., PayPal, e-transfer).

6. Contact Us

For refund inquiries or assistance, please contact us via email or phone. Our team is here to address your concerns and ensure a seamless resolution.